FAQs - Sunsquare
Sunsquare

Sunsquare: The market leaders in skylight and roof light design and installation

FAQs

FAQs

How do I measure correctly for my skylight?

It is imperative that you provide the correct dimensions for us to manufacture your skylight to.

We have produced some simple guides for you to follow, all downloadable from here.

Please follow the instructions and return the information to us either for quotation or ordering purposes.

How do I place an order?

There are numerous ways to place an order for a Sunsquare rooflight:

  • Telephone - give our friendly sales team a call today on +44 (0)1284 723377 to discuss your options and place an order
  • Email - drop us a line using our quote request form which gives you the ability to upload your plans and technical drawings to us directly

We will then send an order confirmation to you. Please check and sign your order confirmation and email or post it back to us.

We will then create an invoice and send it to you for payment, after which manufacture will commence.

What are the delivery times?

At Sunsquare we're proud to offer some of the best lead times for the delivery of our products in the industry. Our standard range of products are all available in no more than four weeks, with the vast majority of products despatched in as little as three weeks.

Our minimum delivery times are as follows:

  • SkyView - 12 working days
  • Aero range - 15 working days
  • Pyramid - 20 working days
  • Horizon - 20 working days

Note: Glazing options may increase the delivery times

How much will my skylight weigh?

Below are the nominal weights per square metre for our standard skylight range. A calculation based on these figures should be enough to give you a guide; however, should you need exact weights for a specific application you should contact our sales team who will be only too pleased to provide you with this information.

Standard SkyView, Aero, Pyramid products = c. 32Kg/m2

Standard Horizon = c. 94Kg/m2

Standard Floorlight = c. 90Kg/m2

What are my delivery options?

At the time of your initial quotation, we will provide you with an estimated delivery cost. It's important to appreciate that glass skylights are a reasonably expensive item to ship via courier service, so as a company we have to be very careful when choosing these companies.

That's why we try to undertake a large proportion of our deliveries using our very own vehicle fleet.

At present we cannot offer timed deliveries of our products.

We are always open to customers arranging their own collections from our state-of-the-art production factory in Bury St Edmunds. This can be done Mon-Fri between 8am and 2pm. (Collections outside these times are by prior arrangement only).

How will my skylight be packaged?

At Sunsquare we take the packaging procedure of our products very seriously. As one of the market leaders, we want our rooflights to arrive exactly as they left our production factory. As a result we use the following measures to package your skylight:

  • the glass is cleaned and quality checked
  • bubble wrap is fixed on the top of the glass to protect it
  • black shrink wrap is used to wrap the skylight
  • capping is fitted along the longest side
  • timber legs are attached to each corner
  • fragile sticker(s) is applied in visible location on package
Do you have a site survey service?

We are very happy to come and visit a site to check the measurements and suitability of the site depending on the complexity of the project.

In many cases however, we simply work to our customers' measurements using our brand new state-of-the-art machining facility.

When the skylight is delivered, do you get it onto my roof?

If you choose the 'delivery only' option we will deliver your skylight to kerbside at your chosen delivery address or, in the event of restricted vehicle access, the nearest accessible point, not to the roof.

For more complex and bespoke skylights we do offer an installation service with our team covering mainly London and the surrounding areas.

Do you offer an installation service?

Our products are designed for simple installation - ideally onto one of our upstands. However, we do provide a dedicated installation service for complex and bespoke projects.

The area we cover for installation is primarily London and the South East of England, but please call us to discuss your installation requirements as we will consider each order and its installation on an individual basis.

Can I use my own upstand?

Our very own upstands - that you can purchase with one of our rooflights - are fully insulated and manufactured with the recommended 5-degree pitch and minimum height of 150mm; ensuring adequate water run-off and that your new skylight fits and fits well.

However, should you not wish to purchase an upstand with us, a good carpenter should be able to build an upstand with the required specification that enables your skylight to sit at the appropriate angle.

How high does the upstand need to be from the roof surface?

The upstand must be fully weathered to 150mm above the roof surface at its lowest point.

What are the power and wiring requirements for Aero skylights?

Please download one of the following guides for full information for the wiring of either:

  1. Aero Standard 230v AC (Ventilation Only Model)
  2. Aero Access 24v DC (Ventilation & Access Model)
Can I retro-fit the various options to the Aero range?

The retro-fitting of items such as rain sensors, remote controls and weather packs is possible for the Aero range. However, we would strongly recommend that these features are fitted during the initial installation of your Aero skylight.

The Aero components are of a modular nature and do offer relatively simple plug-and-play installation; however, this does not mean that the routing of wiring can be undertaken quite as easily.

We would always recommend that should you wish to specify an Aero Electric skylight complete with an optional control package that you download our wiring guide.

Which side will the hinges be on my Aero skylight?

Unless otherwise stated, the hinges are always positioned along the longest edge of your skylight.

What does Sunsquare's BSI accreditation mean?

In 2014, Sunsquare secured accreditation from the British Standards Institution (BSI) for the air permeability, weathertightness and wind resistance against BS 6375-1:2009 of our SkyView, Aero, Horizon and Pyramid skylight products.

As the UK's first flat roof skylight manufacturer to receive such verification, Sunsquare's accreditation means you can buy in confidence knowing that we are committed to best practice, continual improvement and providing you with skylights that meet strict performance targets.

Do I need planning permission for my skylight?

In England and Wales planning permission is not usually required for the installation of new rooflights, subject to the current limits and conditions stipulated by the government's Planning Portal under Schedule 2, Article 3, part 1, class C permitted development.

If you'd like to know more about the ins and outs of planning permission and building regulations before buying your skylight then click here.

How do I know which skylight to choose?

We could write a whole article on the installation process of our flat roof skylights, but this pictorial guide demonstrates it better than any 1,000-word advice page.

Can I visit your factory?

Sunsquare have an industry leading manufacturing facility with state-of-the-art equipment designed to improve the reliability, efficiency and quality of its production.

We are extremely proud to offer factory tours to prospective customers so that you can see your skylight being manufactured.

Please call our office on +44 (0)1284 723377 or email our team today to arrange a meeting at our factory.

Does Sunsquare have an environmental policy?

At Sunsquare we monitor every vehicle in our delivery fleet to ensure safe and economical driving methods are adhered to at all times.

With our delivery vehicles covering an average of 11,000 miles per month, our 'driving style index' indicates our drivers achieve 90 out of 100 across the board; ensuring that even when in built-up urban areas we are achieving the very best both ecologically and economically.

Will Sunsquare be exhibiting its products anywhere in 2015?

Yes, Sunsquare will be present at Grand Designs Live London and Grand Designs Live Birmingham later this year.

Our two exhibition stands at London's ExCeL and Birmingham's NEC were warmly received in 2014.

Stay tuned to our Events page for more information on the demonstration of our new and existing product range.

Do I have to be available to sign for my skylight?

An adult must be available at the delivery address to carefully check the unloading of your skylight, the product itself, sign and acknowledge receipt in a safe and satisfactory condition.

Please report any defects immediately upon delivery to our Customer Services department.

For boxed products, you are only required to sign for the packaged goods received. If no-one is available to accept delivery of your skylight, a re-delivery charge of £50 per pallet will apply.

Is my Sunsquare skylight thermally broken?

Our entire range of contemporary rooflights are truly thermally broken to help your property stay warmer and drier.

For a skylight to be entirely thermally broken you should expect to see polyamide sections dividing all materials that sit across the internal to external parts of your building. This is the only effective means of maintaining insulation and, subsequently, the climatic control of your property.

What warranty and guarantees do I have?

The entire Sunsquare skylight range is covered by a comprehensive 10-year warranty, including all items supplied except electrical components which are covered by their own separate three-year warranty.

The insulating glass units used in the manufacture of your skylight(s) are covered by a 25-year unit seal guarantee.

Where can I find Sunsquare showrooms?

Our UK headquarters is located in Bury St Edmunds, Suffolk on the Moreton Hall Industrial Estate, where you can meet the team, see our range of BSI-accredited skylights and our state-of-the-art manufacturing facility.Sunsquare has a permanent display of skylights at the BRE innovation park in Watford. The display is situated outside the visitors centre in the park and contains a vast majority of the range that are available from Sunsquare

The display also features our weather station, solar panel and touch screen control panel. The BRE is a centre of excellence in innovation of both building design and products and displays the very latest in both.

For anyone that would like to meet our team there please don’t hesitate to give us a call on 0845 2263172

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