Mark, who will be part of the senior sales team present at Grand Designs Live London 2015 in May, discusses a typical day at Sunsquare HQ:
Having always worked in the construction industry, my day begins with an early start and I find that the different parts of my role are better suited to different times of the day.
I like to work from an achievable daily to-do list, and the more involved tasks are invariably completed outside working hours.
The company has been fortunate enough to achieve double-digit percentage growth over the last few years, so as with every senior position at Sunsquare, my role is exciting, varied and presents its own challenges.
Sounds good Mark, what have you been up to this week?
This week I am conducting interviews to expand our Sales team. I spend a great deal of time seeking new business development opportunities as well as networking and developing relationships with key customers. In recent months I have concentrated on expanding the trade sales side of our business.
Sunsquare was built on gaining architectural specifications and this is still very much at the core of our activity, as we are essentially a design-led business. Gaining our BSI and SMAS accreditations has reinforced the confidence that those who specify and order from us have in the quality of the design, manufacture and installation of our products.
An industry-leading product must go hand-in-hand with exceptional customer service shouldn’t it?
Yes, a market-leading product has to be equalled by the highest levels of customer service, and for us this doesn’t end when the order is delivered or installed; after-care and post-sales support are of paramount importance to us.
To ensure a constant high level of service, I oversee the logistics, sales and customer services departments. I also work closely with Justin Seldis, our managing director, on building the Sunsquare brand through our marketing activities.
When I am in the office I sit amongst the sales team, this not only ensures I am there to support the team, and to assist customers, but it enables me to experience the infectious buzz of a busy sales environment which every sales person thrives upon.
This enthusiasm and determination to be the best at what we do is felt within every department of Sunsquare; this is particularly evident in our sales and customer service department.
How do you ensure the sales team continue to meet their targets?
I have weekly one-to-one meetings with our sales team to discuss forthcoming projects, customer requirements, and offer additional support if required.
This, along with day-to-day contact and meetings with my fellow directors, ensures that we as a company are always evolving and improving.
It is usually during the commute home and during the weekend that I come up with new ideas; it is not unusual for these to be illustrated on napkins whilst entertaining the demands of my two spirited young children!