GGF's revised Consumer Code of Practice approved by Trading Standards

The new Consumer Code of Practice is seen as a major step forward for consumers, taking into account all the new consumer legislation over the past two years and enhance consumer protection given by GGF Members.

The new Code was launched in September 2015 and distributed to GGF Members, along with GGF Guidance on dealing with vulnerable consumers and an up-to-date version of GGF Rules.

Brian Smith, director of home improvement, GGF, said: “This Chartered Trading Standards Institute approval is the result of two years’ excellent work by the GGF Consumer Code project team.

“We expect the CTSI approval to enhance the offering by our Member companies to their customers and subsequently contribute to their sales growth.

“Members will now be able to display the CTSI approved code logo to demonstrate to consumers that they comply with our Code and meet the highest standards in the industry.”

The GGF Consumer Code is the first in the glazing sector to be CTSI-approved. It covers home improvement products including glazing as well as renewable energy products such as Solar PV and heat pumps.

The GGF anticipates more membership applications from companies which specialise in renewable energy products and are looking for an alternative approved Consumer Code to comply with Microgeneration Certification Scheme (MCS) registration.

Nigel Rees, group chief executive, GGF, said: “These are interesting and exciting times for all involved with the GGF.

“For the last few years our Staff and Members have worked solidly on many ways to help our Members in the home improvement sector.

“The latest news of Trading Standards Institute approval of our Consumer Code is extremely pleasing and I am sure that our consumer-facing Members will use the Code Approval and subsequent benefits to full advantage.”