From 1st October, the new Consumer Rights Act 2015 became law in a bid to simplify and strengthen the nation’s consumer legislation by bringing it into the 21st century.
The new legislation comprises of three sizeable pieces of UK consumer law: The Sale of Goods Act, the Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act.
But what does the new act mean for those in the glazing industry?
In the event a product doesn’t meet the above criteria, the consumer will now have a tiered remedy system that includes:
In terms of overall service, glazing installers must ensure fittings are carried out with reasonable care and skill.
Anything written or verbally agreed with consumers is legally binding. If no price was agreed beforehand, then only a reasonable price can be charged to the consumer. Similarly, if no specific time for completion was agreed then installers can complete the project within a reasonable timeframe.
The key change here is the fact that consumers will have the right to a ‘repeat performance’ if a job isn’t done correctly first time round, or they can request a reduction in the price.
The new Consumer Rights Act 2015 also details a full blacklist of terms that will always be viewed as ‘unfair’ and a ‘grey list’ which determines terms that may be potentially unfair. The grey list features terms where there is a suspicion that it weighs unfairly against the consumer.
Stephen McCluskey, managing director, Which? Trusted Traders, said: “Consumer law was crying out to be brought up to date to cope with the requirements and demands of today’s consumers.
“Getting a refund or repair and understanding contracts should now all be much simpler.
“Businesses and traders must ensure their teams are aware of the changes so they are not caught out short-changing their customers or breaking the law.”
At Sunsquare we appreciate that our entire business and reputation is reliant on our ability to design effective products; because a good design makes a good product and a good product makes for a good business.
We take our role as market leaders of the UK flat roof skylight industry . We’re the only flat roof skylight manufacturer in the world to have their entire skylight range KiteMarked and we’re also accredited by the BSI for the air permeability, weather tightness and wind resistance of our products.
This, combined with continual investment in our manufacturing facility located in Bury St. Edmunds, Suffolk, allows us to achieve repeatable quality for our customers.